Coronavirus (COVID-19) has made a huge impact on all of our lives and here at Personal Alarm Watch, we are taking it very seriously. Many of our customers are in the most at risk groups and we are ensuring we continue to deliver our award-winning, round-the-clock safety net as always. We know it’s particularly important at a time when more and more people are having to isolate and family and friends can’t drop in anymore.
Resilience is an integral part of running a 24/7 monitoring service. Our team are following guidelines for social distancing, protective equipment and regular hand washing in our main control room. The situation will continue to be closely monitored and if required, stricter measures will be enforced.
In fact, our whole service has been designed from the ground up to operate remotely (phone or online). So as our sales and support teams move to socially distance and working from home, you will still continue to get the same exceptional service. We are here for you whether you need advice on alarms, you are receiving your watch and using it for the first time or if you need any support.
We also set up watches before they are sent out to you. So unlike traditional alarms, there is no installation to be done and certainly no need for someone to come into your home. This minimises physical contact. Personal Alarm Watches are posted to you with Royal Mail who are following Public Health England guidance on managing parcels.
So in summary:
Rest assured, we will be here for you and your loved ones at this challenging time. We will continue to monitor government guidelines and update our processes as required.
If you have any questions, please don’t hesitate to get in touch and in the meantime, keep safe.