Traditional pendant alarms will be obsolete within 5 years. This is the secret traditional alarm providers don’t want you to know!
In 2017, BT announced that they would be switching off the network that all our home phones work on. This will be replaced with digital equipment. This is just like when our televisions became digital a few years ago. The same is going to happen to all the phone lines. This means old phones and alarms will stop working.
This is a big problem for the care sector as all traditional alarms can only work through the old phone lines. Your old style alarms will stop working. This will happen before the end of 2025.
Traditional providers are struggling with this change. For the most part, they are not offering compatible devices right now.
Error rates for traditional careline alarms are climbing fast. Councils and traditional providers are struggling to work out when their alarms will fail completely. Research from the TSA (Telecare Services Association) has found a 7.5% first-time call failure rate for traditional alarms. There are reports of this exceeding 11% in some areas. This means your emergency call will not connect correctly for one in 10 people.
“Ultimately, the message from BT is that users would benefit from having a tried and tested product to use on the new network.”
The guidance from BT is to switch to devices that are built for this new network or are based on mobile networks like a Personal Alarm Watch. The watch does not need to be plugged into any sort of landline so it will work as normal now and into the future. It will not suffer from the errors that all of the landline alarms are currently experiencing. It is the safest choice.