Personal Alarm Watch Logo

Hiring: Customer Success Executive

2020-09-22

The Opportunity

Personal Alarm Watch is a discreet smartwatch for older people. It enables the wearer to get help from a 24/7 monitoring team at the touch of a button, wherever they are in the country.

We created the watch in response to the unanimous dissatisfaction that older people feel with traditional pendant alarms. These red buttons are stigmatising and their limited range makes people feel trapped in their homes. There are 2 million people with red button alarms in the UK. They have suffered the consequences of a lack of innovation and no change in the market since the mid eighties!

We are a tech company with a focus on what older people actually want. We pride ourselves on having the best customer service in the industry and are always working to improve the experience using a mix of tech and white glove service. This design led method is unique in the industry.

We are seeking a hands-on, passionate customer success executive to provide the service our customers have come to expect while supporting the growth of the company. Working with vulnerable and older people means it is challenging but rewarding work. There is no best practice in building a world class brand for this demographic so we must create it.

The Role

Although customer care will be your main focus, we hope to extend this role to make it a varied and interesting one. You will also get exposure to operations, marketing and product.

You will be first port of call for prospective and existing customers, ensuring they are delighted with the product and the service. You might be talking to John about his stories flying supersonic jets or to Sylvia about her scheme to recommend the watch to everyone she meets on the bus. You will be talking to them via phone, email and chat building our reputation, learning about their lives and supporting our continued growth. By being a friendly face and voice of the company you will support every older person’s journey with us.

You will play a vital role in feeding back what customers are saying to all areas of the business. You will help come up with better experiences for them. You'll have an impact from day one and scope to shape the future of elderly care.

The role has scope for fast growth leading towards becoming head of customer success.

Requirements

  • Passionate about improving older people’s lives
  • Able to provide a caring, efficient and clear approach to the customer with outstanding communication skills
  • Extremely organised
  • Able to work under pressure and put customers at ease
  • A desire to learn new things and take on new responsibilities
  • Must be based in London

What we offer

  • The London Living Wage - £20962 a year
  • MacBook Air
  • 28 days holiday a year
  • Experience across the business
  • Small close-knit team - you will be working directly with the founders

To apply, please submit a CV and short covering statement to team@personalalarmwatch.com.

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